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Core Values

At AppliancePartsPros.com, we pride ourselves on not being an average company with average employees who give average service. Our everyday goal is to deliver outstanding customer service provided by knowledgeable employees who are pros in the appliance business.

To achieve that, we live by five core values:

We adhere to strong values conducting a reputable business, because we value our customers and employees and want them both to thrive. We are especially proud to be a U.S.-based company run by our friends and family who live in the communities that they serve.

Honesty & Ethics

We believe you should always tell the truth, and never make promises that you don’t intend to keep. We believe you should live with stellar ethics -- even when no one is watching -- and do the right thing. In short, be a good person.

Embrace and Encourage Change

At AppliancePartsPros.com we are always looking for ways to improve how our company operates, to enhance customer service, and to anticipate our customers’ needs. We listen to suggestions for improvement from employees and customers. If we aren’t doing something right, let us know and we’ll do our best to improve the process.

Never Stop Learning

We understand that professional knowledge is what sets apart AppliancePartsPros.com. That’s why we support continuing education for our employee family. We’ve created “Pros University,” a state-of-the-art learning facility where our employees receive in-depth technical training and ample hands-on experience. We are proud to invest in our family of employees, because that’s how we guarantee that you are actually talking to a pro and not just a salesperson.

Outstanding Customer Service

Outstanding customer service is the single most important thing that AppliancePartsPros.com offers. We like to think of ourselves as a customer service company that also happens to sell appliance parts. We listen, identify problems, understand concerns, ask questions and resolve issues. We strive to make appliance repair easy with straightforward and honest answers, regardless if customers buy our parts, because we want to help you resolve the disruption of a broken appliance as painlessly as possible.

Always Have Fun

AppliancePartsPros.com embraces creativity, new ideas, and the great attitude that comes from having fun. That’s why our corporate office has a ping pong table and video games, and why our call center embraces dress-like-a-superhero costume days! We value our employees and want them to be happy, so we don’t mind making work feel a little less like work.

We Couldn’t Agree More

"Unless you have 100% customer satisfaction … you must improve."
- Horst Schulz, CEO of Ritz Carlton Hotels

"Well done is better than well said." - Benjamin Franklin, founding father of America

"Good service is good business." - Siebel Ad

"Loyal customers, they don’t just come back, they don’t simply recommend you, and they insist that their friends do business with you." - Chip Bell, Founder Chip Bell Group

"If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours." - Ray Kroc, Owner of McDonalds

"Every company’s greatest assets are its customers, because without customers there is no company." - Michael LeBoeuf, professor and author

"Here is a simple but powerful rule: always give people more than what they expect to get." - Nelson Boswell, author

"Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution." - Rick Tate, author

"Nothing is so contagious as enthusiasm." - Samuel Taylor Coleridge, philosopher

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." - Sam Walton, Founder of Wal-Mart

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