Corporate Office - Encino, California
Our corporate office is located in Encino, California, part of the warm and sunny Los Angeles metro area. Our workdays do not entail rubbing elbows with Hollywood celebrities, but our corporate office is where we film and produce the hundreds of helpful videos designed to make you an appliance repair pro! This is also where we maintain the website, recruit new employees and generate communications. We’ve outfitted the office with healthy fruit, tasty snacks, a ping-pong table and video games to keep our employees happy.
Customer Service Center - Cleveland, Tennessee
More than 75 employees work at our customer service center in Cleveland, Tennessee. We speak directly with customers to answer questions and to help determine the proper parts for repairs. What you don’t see when receiving top-notch customer service by phone or chat is our affinity for wacky dress up days, including Toga Day and Funny Hat Day. We feel that having fun is a great way to make for a better work environment, that translates into the happy and friendly voices you hear when you call.
Our customer service center is situated in a building that is nearly a century old. Interestingly, this building once housed the Hardwick Stove Company, one of the first appliance manufacturers in the world. This same facility was later used by Magic Chef, Maytag, and Whirlpool. AppliancePartsPros.com is proud to now own this building and carry parts from all four brands.