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Rave Reviews

Industry Recognition

  • "Best of the Web Top 50 Retail Sites" – Internet Retailer Magazine
  • "Circle of Excellence" Platinum e-tailer, 2007-2013 – BizRate.com
    (the only online appliance retailer to win this award 7 years in a row)
  • Excellent Service Rating – STELLA Service
  • Excellent Google Seller ratings
  • A+ rating by the Better Business Bureau

Customer Reviews

"I thought it was the best online shopping experience that I have ever had when it comes to parts. I absolutely loved the illustrated parts list. I was able to view the exact part online and compare it to the part I had in my hand. Appliance Parts Pros.com will save me huge amounts of money when appliance parts fail again. Thank you!"
Eric H.
Virginia Beach, Virginia

"When you say ‘Fast Shipping’, you aren't kidding! I ordered a replacement agitator cam kit for our old Roper washer yesterday afternoon and I expected it early next week since I only chose standard shipping. It arrived at 10am today! I think that officially sets a new bar for fast shipping!"
Warnie M.
Sarasota, Florida

"Your service people are so friendly and helpful. I had so many questions and they answered them all."
Sharon S.
Kansas City, Kansas

"I LOVE seeing customer service excellence, seeing follow through on promises. It fills me with hope and makes me feel the world is a stable workable place and inspires me to do the same. This is what working for a company with values like AppliancePartsPros does for not only your fellow employees, but clearly the vast majority of other customers like me."
Gregory R.
Honolulu, Hawaii

"Best customer service experience I ever had … even though, technically, I didn't turn out to be an actual customer"
Christine G.
Irvington, NY

"I just wanted to drop a line and thank Appliance Parts Pros for all of your help. This is one of the best companies that I have ever had the pleasure to work with."
Ed K.
Austin, TX

"Robin, thank you so much for your awesome customer service! You went above and beyond the call to assist me and I was very impressed. You are cut out for customer service and your company is fortunate to have you on board."
Val T.
Mesquite, TX

"It is a pleasure to do business with a company that cares about its customers. I will certainly recommend your company to anyone who needs your services."
Harold S.
Dallas, PA

"I can't say enough about Angela she went out of her way to insure that my satisfaction was met. Very friendly and helpful not to mention incredibly knowledgeable about her job. Please let her know that she had made a customer for life or retirement."
Carl M.
Ojai, CA

"Please thank Nicole and the management of AppliancePartsPros for the great service I received. This is by far the best that I can remember for any vendor."
Frank D.
Golden, CO

"Your company is wonderful to work with. The customer support is unparalleled: your staff is helpful and knowledgable, your site is easy to navigate, your reviews and advice are invaluable, and it's easy to find the right part and make my appliances like new again. Thank you for making a difference!"
Jessie J.
Chagrin Falls, OH

"I just wanted to let you know what a great employee your company has in Derrick. He was extremely helpful and patient as I wasn't prepared with all the answers needed to complete my request. His patience and clear directions was a testament to his training and dedication. Thank you once again."
David G.
Keaau, HI

"I actually had the best experience while dealing with Crystal. Not only was she knowledgeable she was patient, prompt and very helpful. I take it very important that she not only followed thru with our conversation but both fixed the issue and contacted me just a promised. This is very rare in todays dealings with online sales."
John K.
Jeffersonville, IN

"Johnny was very helpful and went out of his way to understand my needs, find the right part, and then to go the extra distance and find instructions for me. His manner on the phone was courteous, respectful, and very accommodating. He even called me back promptly once he found the parts and the instructions, which he emailed to me. The parts and instructions were perfect and the repair was simple with his help."
Thomas V.
Washington, MO


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