Freezer is about 9 years old. It will not freeze anymore. It is self defrosting but had a buildup. I got that so it is not frozen on bottom of freezer and drip pan is ok. could it be the condensor. It doesn't seem to be running. Fan sounds very low.
ANSWER Hello Jackie. If the fan is not running properly it will cause the issue with the unit. You need to check and see if the fan motor is bad and needs to be replaced on the unit.
Answered by AppliancePartsPros.com | Monday, July 15, 2013