The drive blade has become detached from the drum. How is this kept in place? Is the drum supposed to to spin with the auger or is it supposed to spin freely?
The auger shaft should have tabs pressed on it which prevents the drum from spinning freely. Something has probably stripped or cracked. I would recommend to use a video recorder if you have one to make a reference for the reassembly, but to determine what has failed, you will have to disassemble.
Answered by AppliancePartsPros.com | Tuesday, August 07, 2012