Our washer is a front loader, part of a stackable. It is in our vacation home so even though we bought it two years ago, it has been seldom used. Last time I went to use it I added an item after the cycle had started. Per the instructions, I waited for the lock light to go off, then opened the door, put in the item, closed the door and pressed start. The machine won't go out of pause mode. We believe the latch mechanism is not working and therefore the machine won't lock and therefore won't drain and spin. We called a local repair guy and he said he changes the latches on those machines all the time! In your opinion is this the part I need (AP3851385)? And if these things malfunction all the time, why isn't your company contacting the consumer and offering to replace them, as in a recall? I believe I've only used this washer 25 times and this is very frustrating. Please reply. Thanks!
ANSWER Hello Jen. We are not the manufacture of the appliances, and do not do the recalls on the units. We are a factory replacement parts supplier. You will need to contact the manufacture. However, if the door lock 131763202 is bad on the unit, it will cause the problems you are having. Try unplugging the unit for about 10 to 15 minutes and see if it works properly. If not, it could be a bad door lock assembly. Hope this helps.
Answered by AppliancePartsPros.com | Wednesday, October 12, 2011