I was sent a counterbalance a few years ago with no instuctions on where to put it. Now washer is getting off balance and making a thumping when it first spins. Also the fabric softener dispinser is stopped up ?
ANSWER Hi. Install the counter balance weight by removing the top cover and the door. Then remove the front lower panel and front panel to access the counter balance weight part # 131975300. If the weight is cracked and separated then it will throw it off balance. Put the bolts and nuts exactly how they came out. Tape the nuts on the side so they do not fall out of their pockets. Look at the shocks part #  to see if they are leaking grease or oil and replace if necessary. Especially loud bangs. Make sure the top springs are hooked in their proper areas. Remove the dispenser caps and clean all inside with a bottle brush. Keep it all clear so it does not clog up. Reduce fabric softener back to 1/3 cup. Use Afresh front load washer tablets monthly to keep proper performance levels up. Make sure the legs level nuts are locked back towards the tub while you are leveling it front to back and side to side. The floor has to be clean so the leg pad grips the floor and stops it from shaking. Thank You.
Answered by AppliancePartsPros.com | Monday, November 19, 2012