Why can't I get part number AP3969435 disconnected? I have pulled and pulled but it won't come out.
ANSWER Hello Faye,
Many models actually have the harness secured with wire ties in the back of the unit. Sounds like you got one. This isn't the end of the world and you can fix it so if the failure ever occurs again you can complete the repair without having to remove the rear panel, but this time the unit will have to be pulled out and the rear cover panel will have to have the top 6 screws or so removed. This will allow you to droop the panel over while you are accessing the harness.
Be sure to unplug the unit so there can be a next time! Locate the temperature probe and follow the harness to the retaining apparatus. Remove only the harness for the probe from the retainer. As long as the wires don't contact metal, it will operate normally. This process allows you the slack required to access and change the probe from the front next time. Go ahead and change the probe with the unit out so you can observe the wiring after you're finished. The reason I want you to see it is if the connector is left between the panels where the insulation is, it will melt and cause a failure. Being aware of this and the physical configuration of the appliance enables you to better repair the unit in a long lasting manner.
Answered by AppliancePartsPros.com | Saturday, July 21, 2012