I spoke with another of your reps last week about a problem I am having with my Kenmore Pro Frig. But we didn't get it resolved and it got too late at night. Anyway, I had a broken flapper door on my ice dispenser that I replaced last week. That all went well except after I put it all back together now the "auger" that pushes the ice out of the door runs constantly once the door is closed. I have checked all of the micro switches and they are operating correctly. ( I even unplugged the one for the ice dispenser and it still runs all the time) I am thinking that somehow the main power board in the door which holds the relays for the Ice and Water, etc. is messed up now. The relay seems stuck on. Only time I can get it to now auger is if I hold the water lever in with the door open then keep it in and close the door . Then water comes out of that dispenser but once I let off the lever the water stops (as it should) and the ice auger kicks back in. What do you think?
In a lot of cases the issue with the ice dispenser continuously running is caused by a faulty ribbon harness 241680002 that goes between the outer panel and the power board. The harness shorts out when removed and can cause this issue. That would be the first place to start. Check the connections and make sure that the harness is pushed in all the way on both sides and check the connections to make sure that there is no deterioration and clean the ends with an eraser. If this does not correct the issue replace the harness and if the issue persists then replace the power board.
Answered by AppliancePartsPros.com | Friday, July 11, 2014