After a power outage, we noticed the ice was defrosting and the water dispenser was not working. You can hear the dispenser working but no water. Both the freezer and fridge are warmer than normal. The top of the freezer is defrosted but the bottom two shelves are frozen and you can feel cold air coming out. The lights are on in both sides. We have not heard the motor come on periodically as we normally do. Is it the thermostat or do you suggest something else?
ANSWER Hello Tracey. If the compressor is not running, you may have a bad starting device 297237702 on the unit. Here is a link to our Repair Forum, this is a free service to our customers. Use this link to access the repair for your question. http://forum.appliancepartspros.com/refrigerator-freezer-repair/193358-freezer-fridge-not-cooling.html
Answered by AppliancePartsPros.com | Monday, June 04, 2012