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Customer Questions and Answers for Door_lock by GE

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    • Part Number: AP3884122
    • MFG Part Number: WH10X10006
    • Made by: GE
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For GE Door_lock (Part Number: AP3884122)

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When we turn on the machine & start a cycle. The door locks, drum spins a little one way, then a little the other, no water comes in, then the door promptly unlocks & the timer continues to count down with the door locking and unlocking throughout. When the power button is pressed during this "non-cycle" the door locks, the drain pump turns on and runs a bit (no water to drain), then turns off & the door unlocks. We have checked all the water inlets and the drain pump for any blockages & found none. We have run the built in diagnostic tests which ensured that the the motor was working & the machine could fill and empty water. The error code that keeps re-occurring is E61, which points to the door lock or the main board. I have removed the door lock and it looks fine, good connections and all. How do I determine which is the culprit?

Peter for Model Number WBVH5200J0WW

ANSWER Hello Peter, As per the tech sheet on your model, • Check integrity of wiring and connections between main control and the DOOR LOCK mechanism. • Investigate DOOR LOCK mechanism, check door micro switch operation, lock and unlock solenoid continuity, contact integrity; problems replace DOOR LOCK mechanism if necessary. IF ABOVE STEPS DO NOT CLEAR THE PROBLEM: • Replace the main control. 

Answered by AppliancePartsPros.com   |   Wednesday, December 26, 2012

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