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Customer Questions and Answers for Element Heat by GE

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    • Part Number: AP2043211
    • MFG Part Number: WE11X10004
    • Made by: GE
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For GE Element Heat (Part Number: AP2043211)

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My renter says that they now have to go through 2 drying runs to get the clothes dry. That would seem to indicate that a heater element is bad and that the unit has two heater elements. They said that the dryer is still producing heat. Can the heater tray be removed from the back of the washer/dryer unit.

Clint for Model Number WSM2420

ANSWER Hello Clint, This is most likely not a dryer problem. Think about it like this, the heat doesn't dry the clothes. If it did, you could put the wet clothes in the microwave to dry them. The heat from the dryer helps to evaporate the moisture so the air flow can more easily carry the moisture away. Thinking like this, the longer, more complicated (un-necessary elbows and turns), and the more restricted the duct is, the longer the clothes will take to dry, the more wear and tear on the dryer (the sooner it will give problems since it's being worn out to dry one load), and the higher the electric bill will be. So you can see why technicians place such high emphasis on the importance of the dryer exhaust duct. Many times I have entered a customers' home and showed them the flex duct smashed flat behind the unit and didn't even have to work on the dryer. Correcting the duct eliminates the customers' complaint. Another point I need to make is that when the exhaust cannot escape the dryer cabinet since the restricted duct caused the heat, lint, and moisture to blow past the felt dryer drum seals, this heat that is blown back into the cabinet will cause the thermostats to open. This is about the time the customer will check on the clothes and they think it isn't heating. Most of the time, if the ducting is corrected before a component in the unit fails, the dryer will not require servicing at all. To answer the last question, the heating element cannot be serviced from the rear. The dryer will require a complete tear down to access the heating element. 

Answered by AppliancePartsPros.com   |   Wednesday, October 10, 2012

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