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Customer Questions and Answers for Smartwater Filter by GE

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    • Part Number: AP3997949
    • MFG Part Number: MSWF
    • Made by: GE
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For GE Smartwater Filter (Part Number: AP3997949)

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GE Profile side by side. New MSWF water filters don't work - cause loud ratcheting noises and no water flow. Tried two new filters - same problem. Old water filter still works fine. Serial Z2 410984

Nkrill for Model Number Model PSCS3RGXCFSS

ANSWER Hello Nkrill, The first thing that you want to do is make sure that the filter is seated full and not partially in. If the new filter is in properly and does not work but the old filter does it may be because the old filter is not allowing proper water flow. When the filter gets clogged it will not allow water to come through at force. When you put the new filter in it will cause the valves in the filter to chatter in which case the filter head WR17X12203 would have to be replaced. 

Answered by AppliancePartsPros.com   |   Monday, December 17, 2012

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