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Customer Questions and Answers for Ice Dispenser Solenoid by GE

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    • Part Number: AP3963333
    • MFG Part Number: WR62X10055
    • Made by: GE
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For GE Ice Dispenser Solenoid (Part Number: AP3963333)

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The ice dispenser is not working, when I select ice on the control board, I do not hear a noise. I ordered the ice microswitch from you and it worked once and it stopped again. So I called and customer service recommended replacing the interface display assembly, I ordered one and replaced and that also did not work. Do you have any other suggestions on what the issue is? Also when I select water, water does come out, but its not very much water coming out, about half of what I would expect. thanks

Trib for Model Number GE PSS26NSTC SS

ANSWER Trib, For the water not dispensing very fast, you will want to check to make sure that your water filter is good. This is the most common reason for the water to slow down. For the ice dispensing, you will want to check the connection at the bottom of the freezer door to ensure that there are no loose or broken wires. If this checks ok, then you will want to access the auger motor and test to see if you get 120 vac to the motor when pushing in on the dispenser lever. If not then the main control board would be the issue. 

Answered by AppliancePartsPros.com   |   Tuesday, August 27, 2013

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