I did it to myself - falling on sword. I had closed the detergent cup and then forced it open. After that, it would half close and require force to close completely. I could live with that and did for many months. Now, it closes completely but will slip open about a 1/2 inch allowing the soap to run out. I removed the door panel and found the insulation panel had slipped down and was interfering with the latch. I glued that back in place and am waiting for the glue to dry. I am not optimistic that will solve the problem. It does not seem like it should. I am doing more research while waiting for the glue to dry. Any thoughts or other things I should check?
ANSWER Hello Lou,
Based on the information provided it sounds like the spring WD3X764 and latch WD16X10011 may be bad.
Answered by AppliancePartsPros.com | Tuesday, November 06, 2012