I own the above reference refrigerator. Unfortunately, although the ice maker was replaced an is working properly, the ice dispenser (for cubes or crushed ice) is not working. It does, however, dispense water. Based on what I've read it would appear the either the auger or the auger motor may be the problem. When I place a glass under the dispenser and push to dispense the ice (just cubes), I hear a click but no ice cubes come down the chute. There is no click when I try to dispense crushed ice. Please advise what might be the problem and what parts may be needed. Thank you so much.
ANSWER Hello Lourdes,
Before you order anything, you should remove the crusher bin and put a hair dryer in there blowing toward the auger motor for about 15 minutes. This will most likely melt off a frost build-up and allow the motor to turn. I know you are saying, "this guy is crazy", but 2/3 of the time this makes it work. If it does work for you, turn the freezer to one setting warmer and check the ice door, the freezer door seal, and the fresh food door seal for any signs of an air leak. You see, when there is an air leak the heavier cold air drops out and the warm, humid, room temperature air is drawn in to take it's place. When this occurs the moisture will condense on the colder items. Just so happens that the metal parts such as the motor is where the moisture wants to condense. Since it is in the freezer compartment, as soon as the moisture condenses, it freezes. If it freezes on the motor, the motor freezes up so it can't turn.
Answered by AppliancePartsPros.com | Saturday, September 01, 2012