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Customer Questions and Answers for Drain Pump Assembly by GE

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    • Part Number: AP4324598
    • MFG Part Number: WH23X10028
    • Made by: GE
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For GE Drain Pump Assembly (Part Number: AP4324598)

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My washer will stop mid cycle and the display will only show no numbers just door locked.we have to unplug the washer for a while then plug it back up then it takes a minute for it to reset. I have checked the water pump it does turn but run hot. When I tried the test numbers and tried the water pump test and it run but not pump water. It also would not return to the test mode after I pushed the power button. It was like it was locked up so I had to turn the power off. So I'm not sure what to order either a control board or a water pump. All other test that I could get it to run worked well.

Paul for Model Number wcvh6800j1mr

ANSWER Paul, Based on the information provided, with the pump getting power to it but not pumping the water out, it sounds like the pump is bad. You will want to check to make sure that there is nothing clogged in the pump which would cause it not to pump. If this checks ok then replace the pump. For the other issue of the unit shutting down and when in diagnostic mode it not being able to come out of the diagnostic would be cause by a control board issue. 

Answered by AppliancePartsPros.com   |   Tuesday, November 26, 2013

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