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Customer Questions and Answers for GE Smartwater™ Replacement Water Filter by GE

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    • Part Number: AP5788185
    • MFG Part Number: MWFP
    • Made by: GE
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For GE GE Smartwater™ Replacement Water Filter (Part Number: AP5788185)

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Note: This question is for the older version of this part, but we thought you might still find it helpful

I have the GE Smart Water Filter Model MWF. The orange indicator light came on the door and my husband went an bought a replacement. This is the second time we have replaced the filter. He filled it with water as the instructions said and lined up the arrows and twisted. Then there was a humming and/or grinding noise. He went to start filling the two gallons and it made that noise again and then the water flow out of the dispenser dropped to a dribble. So he reinstalled the old filter in the same manner. Totally fine. Tried the new one. Same noise and water pressure drop. Back and forth five or six times. Same results. I tried it. Same results. Installing the old one: no noise and proper water pressure. Called GE support, they suggested soaking the filter overnight in water to get any air out. Tried that. Per GE's recommendations, when that didn't work we should consider it a bad part and exchange it at the store. Ok, new, new filter. Got home, filled it with water, installed it and... noise and low water pressure. Put the old one back in. No noise proper water pressure. How is it that the old one works fine, but neither of the new ones work? What are we doing wrong?

Holly J.

ANSWER Hello Holly, You are probably not doing anything wrong. The manufacturer most likely had a production problem during the run of filters you are getting. I would probably get a refund on the filter and purchase one else where, (like appliancepartspros.com), to try to get a filter that wasn't made in that "run" of parts. 

Answered by AppliancePartsPros.com   |   Thursday, July 11, 2013

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