Washer will not agitate or spin. Drain pump works. Motor hums but will not turn drum. Cannot turn agitator by hand.
ANSWER Hello Jeff,
You will want to pull the belt off the transmission pulley and make sure that the motor spins freely by hand. If it does then leave belt off and see if when you turn unit on it will spin freely. If it doesn't replace the motor WH49X10035. If it does then you either have something in between the tubs or you have a bad transmission assembly WH38X10002.
Answered by AppliancePartsPros.com | Wednesday, January 23, 2013