Our refrigerator was purchased new in 2009 and a couple of months ago the water dispenser stopped working. Yesterday we purchased the double water valve shown above. We received the part today and after watching your U Tube video on installation, my husband installed the part. Prior to installing this part we replaced the water filter. At this point we are not sure what is wrong. We removed the new water filter and replaced it with the plug that came with the unit. After that we began getting a small stream of water. We can hear the humming while we tried to purge the line (approx. 2 min). He has rechecked all the connections. Power is connected and water is turned on.
The water that is coming out is clear and very cold, but as I said, it is a very light stream - not at all the way it should be.
ANSWER Hello Linda. The first thing I would suggest is to turn off the water to the water valve you just replaced. Remove the water supply line and put it in a bucket or a plastic trash can. Turn the water on and check to see that you have good water pressure to the valve. If there is good water pressure, since you said after you removed the filter you started getting some water, I would make sure the water reservoir WR17X12739 and connecting lines are not frozen. This unit has a reservoir heater that could have failed. If the lines are partially frozen the water pressure could be having to "bleed" past the restriction of ice blockage. Of course there is always the possibility of the new valve not opening completely. I certainly hope I've given you some information that will help you solve your problem!
Answered by AppliancePartsPros.com | Wednesday, February 22, 2012