This will be the fourth time I am replacing this part. Aside from this design flaw...I love my entire kitchen of high end LG appliances...as well as my LG washer and dryer and air conditioners. However...there are only two of us that live here...and there are no kids...and the appliances do not get any abuse. There is certainly either a design flaw or a manufacturing flaw. It's getting quite frustrating having the same part repeatedly crack in the exact same spot...and it's getting expensive...between parts and shipping costs. It's taking away from all the good in the products. Please help. Thanks.
ANSWER Hello Stevenjoe, unfortunately the parts we sell are original manufacturer parts, so anything you buy from us would be the same part as what came on the product from the factory. There isn't an alternative for us to offer you. On the plus side, if you've bought the parts from us they do come with a 1 yr warranty. We're sorry you're having this problem, but providing a permanent solution for you is going to be difficult for us to provide. Is there a particular item you are placing on top of that frame which may be on the heavy side? Have you contacted LG to see if they are aware of this issue and asked for any kind of assitance?
Answered by AppliancePartsPros.com | Thursday, January 16, 2014