How are you prying off the cap with a flat head screw driver so that the agitator can be separated?
ANSWER Deb, You'll need to look closely at the seam between the top of the agitator and the agitator cap, you should see a slot molded into the agitator, approximately 1/4 inch long and 1/16 inch wide. Slip the end of the flat blade screwdriver into the slot and twist the screwdriver. once there is enough clearance, you can insert the blade in the opening and repeat the process around the remainder of the cap.
Answered by AppliancePartsPros.com | Tuesday, May 06, 2014