I have a Kenmore Washer Model 11092595210 and have ordered parts from you before, but I need help to determine what my new problem is. The washer started making a noise when spinning like it was out of balance, but that is not the problem. I checked it empty and it makes a loud clunk when it starts spinning and then the noise continues like it is out of balance. Be aware that it still works, fills, washes, spins, just this noise so know something is wrong but don't want to throw parts at it. (Money issue). So, is there anyone there who could point me in the right direction as what to check on the washer, so I could then order my parts? Thanks
ANSWER Hello Geraldine. The first thing you will need to check is the drive block 389140. Check and make sure the drive block is not stripped out and loose on the tabs of the unit. If the drive block is good and is tight on the tabs, then the issue is either the clutch 285785 or the basket drive assembly 285792. Make sure the clutch is not worn or bad on the unit. If it looks and works good, then you will need to replace the drive tube assembly. Hope this helps.
Answered by AppliancePartsPros.com | Tuesday, March 27, 2012