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Customer Questions and Answers for Electronic Control Board by Whirlpool

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    • Part Number: AP3882921
    • MFG Part Number: 2303843
    • Made by: Whirlpool
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For Whirlpool Electronic Control Board (Part Number: AP3882921)

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The ice chute is not allowing ice to fall down each and every time. When taken apart the position of Connector Part Number AP3853370 MFG Part Number 2305242 makes it clear that the motor is not returning to the proper starting position each and every time. When the motor is forced to re-set its starting position the chute opens just fine. A number of cycles later, you can see that the starting position of the motor/connecter has changed, the chute is jammed shut and will not open. I presume its either the motor (less likely) or the circuit board (more likely)that is allowing the motor to get "out of sync" to the proper starting position of the chute door. If I order the PC board and it is not the culprit is it returnable? Or, I can buy the less expensive motor, install it and see if it works. Your help/advice please.

Steve M for Model Number KSRT25CRWH00

ANSWER Steve, The motor is more likely the cause of the ice door not closing all the way. The motor is just going to activate the door and it sounds like the motor is binding. 

Answered by AppliancePartsPros.com   |   Friday, March 29, 2013

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