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Customer Questions and Answers for Electronic Control Board by Whirlpool

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    • Part Number: AP5653804
    • MFG Part Number: W10427967
    • Made by: Whirlpool
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For Whirlpool Electronic Control Board (Part Number: AP5653804)

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Note: This question is for the older version of this part, but we thought you might still find it helpful

Is it possible for the reservoir for the in refrigerator water dispenser to become frozen? Today my in refrigerator chilled water dispenser stopped working but the lights for filter replacement have not come on saying it needs to be replaced. I then noticed that a couple of drink bottles on the top shelf at the back were frozen and it got me to wondering if the reservoir has become frozen as well? I pulled the center plate on the control unit on the top shelf and pushed the little panel inside and heard the unit kick in like it was running normally but still no water. If the reservoir has become frozen how do I access it to unthaw it? Tried to tell from the schematics but I can't tell if I go from the inside or the backside of the refrigerator to just look at it and see if it's frozen or the lines going to it are frozen or something. Any help would be appreciated if I need to buy a replacement part I want to make as sure as I can that I am getting the part that is actually bad replaced.

Terry for Model Number Kitchenaid French door kbfa20erss01

ANSWER Hello Terry, Yes, it is a common issue when the customer has adjusted the temperatures in the fresh food section too warm. This turns off the fans too long and too often and the cold air migrates to the bottom of the fresh food section. Remove the bottom two drawers and heat it up behind them. I usually just lay the hair dryer in there and shut the door. Give it about 15 minutes and try to dispense water. To keep it from freezing up again the temperatures have to be adjusted to what seems to be the wrong direction. To understand what I mean, let's consider the units normal operation. When the unit gets cold enough to satisfy the thermostat, the compressor and the fans are turned off by the control automatically. During the time the fans are not running, since cold air is heavier than warm air, the cold air settles to the bottom where the water tank is located. So to correct the issue the freezer side should be set warmer while the fresh food side has to be set to a colder setting. The reason for this is that the fans circulate the cold air, preventing the colder air from migrating to the bottom. 

Answered by AppliancePartsPros.com   |   Friday, June 01, 2012

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