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Customer Questions and Answers for Cord-Power by Whirlpool

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    • Part Number: AP3867536
    • MFG Part Number: 3407203
    • Made by: Whirlpool
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For Whirlpool Cord-Power (Part Number: AP3867536)

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Have a whirlpool washer. When I unplug the washer, sparks fly out of the outlet making a crackling noise. I've tryed using another different outlet on a different circut, a GFCI outlet, and the same thing happens. The reason that I'm unpluging the washer is to try to get it to reset the control panel because the washer is skipping cycle numbers when I try to run a load through. I called Whirlpool and they told me that it is not supposed to spark when I unplug it. I thought that maybe since there is not an off switch that it is constantly on ON and sparking when I pull its' plug that it could be a defective plug or cord. Would this be the cause of it sparking and skipping through the cycles ( going from no. 41 to 9 )? Also, the cord has no phyical damage to it. Do I need to replace the cord ? Ann

Ann H. for Model Number WTW6400SW1 Whirlpool Washer

ANSWER Hello Ann. It is normal for the outlet to spark when the cord is unplugged on the unit. It is also common for there to be a small spark at the outlet when the cord is plugged back in due to the control never powering off. If the unit is skippin cycles, it sounds like the control board W10189966 is the issue, not the cord. 

Answered by AppliancePartsPros.com   |   Monday, June 11, 2012

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