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Customer Questions and Answers for Crushed Ice Agitator by Whirlpool

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    • Part Number: AP4014968
    • MFG Part Number: 12740302
    • Made by: Whirlpool
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Questions & Answers

For Whirlpool Crushed Ice Agitator (Part Number: AP4014968)

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Just yesterday my fridge stopped dispensing ice. Upon examining the ice maker, we discovered that the top end of the ice agitator had become dislodged. Based on the pictures above, I will call the ice crusher/dispenser end the bottom and the circle end with plastic the top. Normally the circle at the top wraps around that piece of plastic. In our fridge, the metal has some how came off the plastic. As a result, the agitator is unable to turn because the metal circle hits the wall of the ice bin. Based on your experience, do you think I could somehow get the metal back around the circle? My concerns with ordering the new part are 1. How difficult it will be to take the current model apart (Need to keep ice bin), 2. How difficult it would be to put back together, and 3. What caused it to happen the first time and will it happen again? Thank you for any help here.

Jordan for Model Number 596.52679201

ANSWER Jordan, You'll need to dismantle the ice bucket assembly. Carefully remove the ice bin front panel(it snaps on and off the front of the bin) remove the two(2) bottom screws that secure the metal mounting plate to the bin front, unclip the upper mounts and slide the auger assembly out of the opening. You can then remove the mandiplate assembly and the nut on the end of the shaft, You can then remove the chopper plates and spacers and drum, You can then mount the drive block on the auger, and reverse the procedure. When you re instal the ice bin, check and make sure the drive block, is meeting and seating the drive yoke on the motor properly. 

Answered by AppliancePartsPros.com   |   Wednesday, August 15, 2012

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