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Customer Questions and Answers for Dispenser, Soap and Rinse Aid by Whirlpool

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    • Part Number: AP4113751
    • MFG Part Number: 99003317
    • Made by: Whirlpool
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For Whirlpool Dispenser, Soap and Rinse Aid (Part Number: AP4113751)

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Note: This question is for the older version of this part, but we thought you might still find it helpful

The soap dispensor door does not open. How can you test to see if the control panel is the problem or the wax motor in the dispenser itself is the problem

Don for Model Number jdb8910aws

ANSWER Don, to answer your question, yes you can test the wax motor by applying 120 volts to the wax motor if you have a test cord of some sort. Any kind of old lamp cord, or extension cord will work. If you have some alligator clips to put on the end of it that would be great. Very carefully, because this is a live check, hook the test cord to the two terminals on the wax motor. If the plunger moves then the wax motor is ok. It does move slow, so be patient. Also make sure the linkage it engages is working properly. If the wax motor does work, then you'll need to start backtracking to see if your putting out power from the board when the dispenser should be energized. Thanks. 

Answered by AppliancePartsPros.com   |   Friday, February 24, 2012

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