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Customer Questions and Answers for Door-Chute by Whirlpool

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    • Part Number: AP3854387
    • MFG Part Number: 2305258
    • Made by: Whirlpool
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For Whirlpool Door-Chute (Part Number: AP3854387)

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Ice chute door does not open. I had replaced the motor, and upon emailing a question, I ordered the circuit board. I checked the dispener pads and they both have between 4-8 ohms. I replaced the circuit board ap3882921 and alas, the door still does not open! So, what shall I buy next? One note, if I lightly press the ice dispenser pad, the chute trys to open, but doesn't, so finally I held the chute door open, why not, nothing else works, and did this twice and the door works fine for two to four times then back to no open. Isn't there a service manual somewhere, cause so far I'm without ice and$$$$

Bob M. for Model Number Gs6nbextr01

ANSWER Hi Bob. Use a volt/ohm meter part # TJMA-DM1 to assist you in your diagnostics. Find the tech. sheet inside the controls inside or folded behind the grill kick plate. It will be advantageous to find the supplied tech sheet inside the cabinet to aid you in the diagnosis. It allows you to put the unit in a diagnostic mode which brings up fault codes and tells you which circuit needs assistance. We will send you the tech sheet found on similar units. Find your wiring diagram and use the diagnostic sheet to assist you in the voltage checks output from the fountain control board to the inner board you already replaced. Our young archives do not have this wiring diagram itself yet. Is the motor getting the voltage? Is the keypad ribbon cable itself kinked or not fully inserted into the fountain control board ? Remove the top hinge and see if there are any burnt open or pushed open pins in the molex connector. Are there pins pushed back and not making connection? Are the pins on the boards and connectors making good connection? Use a magnifying glass if needed. Thank You. 

Answered by AppliancePartsPros.com   |   Thursday, June 21, 2012

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