The door slams down when opening and is very heavy, as if the door spring(?) isn't holding. I opened the bottom panel and could see a metal spring lying loose on the floor on the right side. I also saw what looked like a broken white/cream-colour plastic part on both the left and right sides. WHY did this break and how do I fix it? Is there a "recall" or free replacement and fix for this?
The model# is says KUDIO 1FLSS3 even though the closest I found on your website is KUDSO 1FLSS3. Ser# FR2017164.
ANSWER Larry, model should read KUDI01FLSS3. You will need to replace the parts in the door balance link kit 8194001 and spring 8270182 if broken. Over time the cables in the kit break due to wear and tear and age. We do not have any information on any recalls regarding this item. Thanks!
Answered by AppliancePartsPros.com | Thursday, February 07, 2013