AT FIRST I WAS GETTING DL FAILURE I UNLOCKED IT MANUALLY. I CONTUNUED TO USE THE MACHINE AND THIS WOULD HAPPEN NOW AND THEN. I'M GETTING F11 AND THE MACHINE STOPS WORKING DURING THE CYCLE. DO YOU THINK I NEED A DOOR LOCK ASSEMBLY OR IS IT MORE THAN THAT?
ANSWER Hello Christie,
The F11 error code indicates a MCU (Motor Control Unit) error. You will want to check to make sure that all shipping bolts and spacers have been removed. Check to make sure that washer is on a designated circuit. Other devices on the smae circuit can create line noise and cause this issue. Unplug unit and check the neutral feed to the MCU and CCU (Central Control Unit) from the Ac line filter. Check all wire harness connections between the motor and MCU and MCU to CCU for broken or wires detached from connector. Make sure that all connectors are fully seated. Plug unit back in and verify the unit operation by running diagnostics. After the diagnostics test has finished unplug washer and wait 15 seconds.
Answered by AppliancePartsPros.com | Monday, February 18, 2013