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Customer Questions and Answers for Ice Dispenser Motor by Whirlpool

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    • Part Number: AP2991305
    • MFG Part Number: 2188242
    • Made by: Whirlpool
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For Whirlpool Ice Dispenser Motor (Part Number: AP2991305)

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I recently purchased a Ice Dispenser Motor for my refrigerator from your website believing it was the cause of the problem I am currently having with it. I installed the motor per the instructions on the video (great video), and it still dose not dispense ice. I have plenty of ice production and the water dispenser on the door works well. I just do not get any ice coming out of the door. I do not hear the motor even attempting to work. I understand I should have checked power distribution in the individual components, but I get light coming from the light bulb below the ice dispenser motor. I am not certain if I should attempt to replace the solenoid or if it is something else. Do these refrigerators have these issues commonly, and does it seem to be one particular part, or can it be any number of issues? Your answer is eagerly awaited. Thank you, Sergio.

Sergio for Model Number GS5SHGXKB00

ANSWER Sergio, You will want to check the dispenser bracket for broken pins. To access the bracket you will use a flat blade screw driver at the bottom of the trim and pop the bottom out of place then lift the face off the dispenser. Once this is done, check on the upper left of the bracket [AP2988571 where the switch is located and where the dispenser lever would hit to see if the switch moves around in the assembly. If it does then this is the cause of dispenser motor not operating. 

Answered by AppliancePartsPros.com   |   Tuesday, April 30, 2013

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