The video and instructions were not helpful. I tried both the hammer and pry method to no avail. It is much much easier, faster, and safer to remove plastic feet to get access to four screws under base, then use a vice grip to hold the coupler while you turn the screw in the center of the base. This entire process takes about a minute and will easily work. I suggest that the website update their video to show this easy alternative method.
ANSWER Rob, We are aware of the procedure you described, and on several occasions have had to recommend the same procedure. However, we do prefer to start by using the factory recommended procedures, first, then move on from there, if needed. But Thanks.
Answered by AppliancePartsPros.com | Wednesday, October 30, 2013