Our Kitchenaid Microwave is 6 years old. The push button to open the door is not working, you could hear a spring pop and we were unable to open door. The touchpad was working. We ordered the latch, spring and screw and took to a small appliance repair shop. They are now saying that the entire control panel needs to be replaced. We are trying to determine if this would be expected and what labor it would require. They are charging $125 for part and $100 for labor?
ANSWER Hello Amy. If the control panel 8205816 was working before, the push button should not affect the panel. As far as the charges go, AppliancePartsPros.com is a company who assist DoItYourselvers repair their own appliances. We do not offer service repair at this time, therefore, we can not tell you about labor rates. Hope this helps.
Answered by AppliancePartsPros.com | Wednesday, September 14, 2011