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Customer Questions and Answers for Panel by Whirlpool

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    • Part Number: AP3964397
    • MFG Part Number: W10110325
    • Made by: Whirlpool
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For Whirlpool Panel (Part Number: AP3964397)

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I need to order a User Control interface #8563974 because the plastic piece behind the Start button broke. However, I'm not sure how I'm going to get this piece pryed off of the console board. (W10110325). It looks like it's been glued on and if I'm looking at this correctly, those two pieces are purchased separately. HELP!!!!

Sandy for Model Number wed6400sw0

ANSWER Sandy, To remove the user interface you will first unplug power to the unit and remove the control panel. Disconnect the user interface cable connector from the machine control board, connector P5. Pull The knob off the shaft and remove the 3 screws in the UI board cover. Using a flat blade screwdriver, pry the 2 locking tabs out, and unclip them, then remove the UI cover from the console. You will then need to remove the encoder by lifting the locking tab and turn the encoder to the left (counter clockwise) as far as it will go. Lift the encoder straight up so that the shaft slides out of the rubber console seal. and remove it from the console. NOTE: Do not flex the encoder ribbon cable wires that the UI or they could break. Using a flat blade screwdriver you will then carefully pry the front edge of the user interface board up, then pull the board forward, and remove it from the console. 

Answered by AppliancePartsPros.com   |   Thursday, May 02, 2013

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