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Customer Questions and Answers for Radiant Surface Element by Whirlpool

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    • Part Number: AP4008687
    • MFG Part Number: 12002141
    • Made by: Whirlpool
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For Whirlpool Radiant Surface Element (Part Number: AP4008687)

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My son stood on the left side of our cooktop. Cracking/popping noise when he stepped on it. Now left side front & back burners turn on, heat up to high & unable to adjust cooking temperature. Not sure if I need new dual elements, radiant surface elements or what. Help please & thanks!

Pam for Model Number MER6775AAW

ANSWER Hello PAm, You should unplug the unit or turn it off at the breaker and verify the power is off. Open the door and remove the screws (3 or 4) that thread straight up toward the ceiling. This will allow you to raise the top. It sounds like there may be a wiring issue where you hasve a wire or two shorting to ground. This should be evident when the top is raised. If the insulation is broken and you cannot configure the harness so it cannot short to ground, you may need to replace the harness for the surface burners 74010050

Answered by AppliancePartsPros.com   |   Friday, October 25, 2013

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