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Customer Questions and Answers for Sensor by Whirlpool

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    • Part Number: AP4325061
    • MFG Part Number: W10120019
    • Made by: Whirlpool
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For Whirlpool Sensor (Part Number: AP4325061)

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I recently purchased a door latch (AP4481280) and door striker(AP113389) for a Jenn-Air and installed both but this did not solve my problem of the washing cycle continuing when the door is opened. The wash arms continue to operate, spraying water all over. The washing cycle should stop when the door is open to allow the customer to add or remove items and this just isn't happening. Could a sensor be the problem rather than the latch assembly? The washer is about 8-9 years old. Help please!

Terry for Model Number JDB2150AWP

ANSWER Hello Terry, The new door latch assembly has to be assembled or installed incorrectly. This is the only logical assumption as the switches are responsible for passing neutral through one and the 120Vac power supply through the other one. In light of this fact, the door latch assembly is holding both switches in the closed position at all times and should be studied to determine the corrective action necessary. This configuration of door latch is a complicated animal that can be assembled incorrectly by an experienced technician. The issue has nothing to do with any sensors. 

Answered by AppliancePartsPros.com   |   Wednesday, July 25, 2012

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