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Customer Questions and Answers for Shaft by Whirlpool

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    • Part Number: AP5178127
    • MFG Part Number: 2188917
    • Made by: Whirlpool
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For Whirlpool Shaft (Part Number: AP5178127)

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I have an ice maker dispenser issue. The motor to which the shaft is attached still works and I can see the shaft turning when the door is opened and the dispenser switch engaged. The ice dispenser coupling on the bottom turns freely by hand. but when connected, the shaft does not seem to turn the ice dispenser auger. looking at the parts, there does not seem to be any additional interface between the shaft and the ice dispenser. is the shaft possibly stripped? or is there something that lifts the shaft higher to engage the ice dispenser? Any additional troubleshooting ideas?

Scott E for Model Number GC5SHAXVQ00

ANSWER Hello Scott.This is an issue caused by the door liner being made of plastic. You see, the issue is caused by the plastic door liner changing shape by a small amount and this makes the shaft too short. Believe me, this steel shaft cannot strip. When the motor is setting effectively further away, this makes the shaft slip because it isn't meshing fully. I remove the two 1/4 inch hex headed screws and set the plastic "keeper" and spring aside. Pull the shaft up, out of the hole, (you can grab it with needle nosed pliers). Wrap electrical tape, sticky side out, around itself about 20 times or so and shove the wad of tape into the bottom end of the shaft. It may take a few trys to get the length right, but when you get it right, the shaft will mesh on both ends and it will dispense again. This is one of two ways to correct this issue. The other one is to replace the freezer door assembly. 

Answered by AppliancePartsPros.com   |   Saturday, May 04, 2013

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