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Customer Questions and Answers for Shock Absorber by Whirlpool

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    • Part Number: AP3868181
    • MFG Part Number: 8182703
    • Made by: Whirlpool
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For Whirlpool Shock Absorber (Part Number: AP3868181)

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The washer makes a loud banging noise during high speed spin cycle. All four shocks appear intact. I removed two to investigate and they have about 0.5" of free play before they provides resistance. Is this normal? The tub spins free and appears level. Any other suggestions?

Dano for Model Number Kenmore HE4 Model 110.4508

ANSWER Hello Dano. Yes, it sounds like the shocks are good if they are not broken. You need to check and see if the inner basket is loose in the unit. If so, you may have bad bearings and need to replace the outer tub assembly on the unit. 

Answered by AppliancePartsPros.com   |   Thursday, August 02, 2012

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