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Customer Questions and Answers for Support by Whirlpool

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    • Part Number: AP4324795
    • MFG Part Number: W10181639
    • Made by: Whirlpool
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For Whirlpool Support (Part Number: AP4324795)

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Knocking on front right of machine during spin cycle (standing in front). Opened the top and the tub is not sitting level. It may be supposed to be this way. Have looked at your answers already and think maybe the shocks are bad due to it not being level. However, also looking at the 3 arm tub support too. Any suggestions as to what else it might be? Wife is getting up set at the nosie and tired of holding it down. It is level as it is sitting on a concrete slab. Thanks in advance for your help. Lee

Lee H for Model Number Maytag Neptune MAH8700AWW

ANSWER Lee, There are also springs 34001274 that hold the tub up, They attach to the outer tub and mount to the cabinet flange on each side. You'll want to check and make sure the cabinet flange isn't bent or deformed and the springs aren't stretched or broken,etc. If the spinner support was defective, you would normally hear a knocking noise,during the high spin speed(especially) but the tub position wouldn't be affected. You also want to check and make sure the washer is levelled in both directions and all four feet are on the floor solidly and the leg locking nuts are tight. 

Answered by AppliancePartsPros.com   |   Saturday, March 02, 2013

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