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Customer Questions and Answers for Suspension Spring Kit by Whirlpool

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    • Part Number: AP4411122
    • MFG Part Number: W10247710
    • Made by: Whirlpool
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For Whirlpool Suspension Spring Kit (Part Number: AP4411122)

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Note: This question is for the older version of this part, but we thought you might still find it helpful

When we load our washer and start any cycle it will count down to 32 minutes while filling up the tub with water and stay at 32 minutes. Once the tub is full, the timer jumps to 4 minutes. The tub drains while the timer counts down from 4,3,2,1 minutes. Two beeps and the the screen displays OL. The washer does not run through the full cycle. It does not matter if there are 0 items of clothing or 5. What could be the cause of this problem?


ANSWER Hello Jason, This is very likely either from the use of un-diluted fabric softener or a small article of clothing has gotten between the tubs.You see, in this design, as the tub fills the tub floats up to a section of the drive mechanism which causes agitation. It cannot agitate if the tub doesn't float up. In the same instance, the unit cannot spin if the tub doesn't float back down to mesh with the drive that allows spin. The first thing l would do in the diagnosis for this issue is to pull the inner tub to inspect for foreign items or a fabric softener build-up. If this doesn't produce satisfactory results, use the tech sheet to pull any fault codes and run the diagnostics explained on it. The tech sheet should be located in a zip-lock baggy that is glued to the front of the inside of the cabinet. When the main top is raised, it will be accessible. 

Answered by AppliancePartsPros.com   |   Wednesday, October 31, 2012

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