My front-loading Whirlpool Duet HT washing machine is giving an F21 error and not draining the water. I opened up the front panel to access the pump and twisted it open to manually drain out the water, however it goes right back to an F21 error the next cycle. Is the pump bad? Is "Washer Drain Pump Assembly, Part Number: AP3953640, MFG Part Number: 280187, Made by: Whirlpool" the correct part to replace? If not, then what parts would I need to replace and does it come with instructions for doing the work yourself?
ANSWER Hello Jonathan,
Based on the information provided, the first step you want to take is to check you drain line to ensure that there are no obstructions. You would then want to pull your pump out and check to see if there is something caught in the pump assembly. If this checks ok and you have good connections then you would want to change out the pump.
Answered by AppliancePartsPros.com | Friday, November 09, 2012