I have a Kenmore Elite He3 front loading washer that I’m experiencing problems with. It is a 10- year old unit. There has been 2 codes on the display several times and they were sud, and F02. I realize that there is a problem with the pump or oversudsing (but there was no detergent in machine at the time). I ran the pump diagnostics on it and it pumped the water out but it seems slow and noisy. The pump also continued to run and timeout after 8-minutes. Also I cleaned the filters and removed the pump to look for debris and none was found. When I spun the pump by hand it wasn’t a smooth motion but had a detent as you rotated it around by hand. Does this sound normal? Or would you advise replacing the pump?
The pump on this unit has a magnet in it and will not spin but will catch as the magnet meets. You may want to try to do a clean cycle for the unit as there may be soap build up on the outer tub that could cause a sudsing issue. This would also cause the pump to time out if the pressure hose does not register that the tub is empty. If after the clean cycle is run the error comes back, check the pressure hose to make sure that it is not clogged or kinked and if it checks ok then replace the drain pump.
Answered by AppliancePartsPros.com | Thursday, May 09, 2013