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Customer Questions and Answers for Whirlpool Direct Drive Washer Motor Coupling by Whirlpool

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    • Part Number: AP3963893
    • MFG Part Number: 285753A
    • Made by: Whirlpool
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Questions & Answers

For Whirlpool Whirlpool Direct Drive Washer Motor Coupling (Part Number: AP3963893)

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My washer works great until it it's on the last spin cycle and it starts making a loud noise only then does it make the noise I found a white plastic piece inside the rim of the washer and if you feel around the entire rim you can feel where the white plastic is peeling off from the drum

Janice for Model Number GHW9250MLO

ANSWER Hello Janice, The first suspect would be a broken spinner support assembly, (spider). This is available as W10269756. If this is the problem you can detect it by opening the door and picking up and releasing the inner tub several times. Rotate the basket 1/3 of a turn and do it again. Rotate it another 1/3 turn and do it once more. If at any of these three points, there is more movement, the spinner support is the issue. If not, the outer tub seal and bearing W10253866 is probably going into failure. 

Answered by AppliancePartsPros.com   |   Monday, October 14, 2013

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