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Customer Questions and Answers for Whirlpool Direct Drive Washer Motor Coupling by Whirlpool

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    • Part Number: AP3963893
    • MFG Part Number: 285753A
    • Made by: Whirlpool
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For Whirlpool Whirlpool Direct Drive Washer Motor Coupling (Part Number: AP3963893)

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My 10 year Whirlpool washer had stopped agitating and spinning all of a sudden but fills and drains normally. There is also a loud whirling sound present but no movement of the drum. Using your video as guidance, I disassembled it and found the direct drive coupling that was fitted to the motor shaft had stripped out and would just spin on the shaft. This has to be replaced for sure. The other plastic piece and the black rubber piece were ok. My question is: now that the motor is disconnected from the drum, shouldn't the drum freely rotate? I can't get it to budge at all. Could there be something else binding up the drive mechanism which caused the coupling to round out on the motor shaft in the first place? How do I check for this? Thank you.

Garrison M for Model Number GSQ9632-LL0

ANSWER Garrison, You will not be able to rotate the drum even with the motor off. You should be able to turn the transmission shaft one direction which will make agitator move and then when you turn the other direction there will be a lot of resistance because it is for the spin. 

Answered by AppliancePartsPros.com   |   Monday, March 04, 2013

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