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Customer Questions and Answers for Whirlpool Direct Drive Washer Motor Coupling by Whirlpool

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    • Part Number: AP3963893
    • MFG Part Number: 285753A
    • Made by: Whirlpool
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For Whirlpool Whirlpool Direct Drive Washer Motor Coupling (Part Number: AP3963893)

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Agitator was only moving itself about a quarter inch in each direction, column spun freely so I diagnosed the dogs are bad. When I spun the agitator base itself, it did not turn smoothly and felt like it had a "skip" in it, led me to believe there were issues below. Turned machine on it's back, the motor coupler is cracked in half on the transmission side. Other side looks fine, all 6 pins seem to be intact, and the rubber middle also looks fine. Three questions - should I be able to turn the agitator base on its own, and should that be smooth, tight, have a "skip" in it? Second, there are a decent amount of rubber shavings around the coupler housing area and on the floor below - it doesn't appear to be from coupler, but is it and I can't tell, or could it be from another rubber part? Lastly, there is a significant amount of oil on the underside of the transmission housing, mostly on the left side as you look from the front. Mostly on the foremost mounting bolt, a little under the coupler, in a straight line back through the middle of the housing. There's less towards the back of the housing, most is in front. Is this a sign of a transmission issue? Can I diagnose or fix that? I don't want to bother replacing the dogs and motor coupler if I really have a larger issue. Thanks, sorry for the long note.

Handy Man for Model Number Whirlpool washer model LA9500XTW1

ANSWER Handy man, If you can move the lower part of the agitator then you have a stripped agitator and would want to purchase the entire agitator. On the second question it is not uncommon for a motor coupling to have shavings when wearing out. On the oil on the transmission, the unit may have gotten off balance and cause the leaking of oil. This is oil from the weep hole in the transmission and will not hurt anything having some come out. 

Answered by AppliancePartsPros.com   |   Thursday, March 14, 2013

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