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Customer Questions and Answers for Whirlpool Direct Drive Washer Motor Coupling by Whirlpool

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    • Part Number: AP3963893
    • MFG Part Number: 285753A
    • Made by: Whirlpool
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For Whirlpool Whirlpool Direct Drive Washer Motor Coupling (Part Number: AP3963893)

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Washing machine is making a really loud rattle or tapping sound after the agitation is finished rather than going into drain mode. I replaced the pump but it is still making the loud sound when the timer is anywhere in the spin area. I have not refilled the washer since draining it via gravity. The pump did not activate but there was no blockage and it drained itself easily. I cannot tell if the motor is broken or it is some kind of coupling. I think it has no belt but it sounds like something is spinning but incorrectly. As far as I can tell the pump is not activated. I am not sure about the spin but all I get is a real loud sound. I could refill it and see if the agitation is functional. And I guess it could be a failing replacement pump but I used a brand new one. I did notice that it didn't spin incredibly freely when I put my finger in and rotated the pump - but I don't know how loose is loose enough. It was tighter than I expected but I have nothing to compare it to

Russell D for Model Number 110.2072-990

ANSWER Russell, The drain pump should spin freely. If you leave the drain pump off and try to see if the unit will spin, if it does then the drain pump is bad. If not then the coupler has probably failed. 

Answered by AppliancePartsPros.com   |   Friday, March 22, 2013

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