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Customer Questions and Answers for Whirlpool Direct Drive Washer Motor Coupling by Whirlpool

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    • Part Number: AP3963893
    • MFG Part Number: 285753A
    • Made by: Whirlpool
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For Whirlpool Whirlpool Direct Drive Washer Motor Coupling (Part Number: AP3963893)

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We replaced the outer tub after finding what looked like a corrosion-caused hole in the tub near the seal (and also replaced the seal just in case). After an empty cycle checked out, we did a load and to our dismay, the washed did not spin. Motor ran and it would turn slowly if pushed, but did not turn. After disassembling again, we discovered what looked like the inner tub had run a gash into the outer tub from spinning. We also notice the tub itself was sitting too low on the drive block. What should we fix or look for? We already replaced the outer tub ($100). Are we just out of luck and should we just get a new washer?

Jace for Model Number WTW5540SQ0

ANSWER Hello Jace, This will require the drive block 389140 and the spin basket W10389328 to correct. When the inner part of the spin basket gets "stretched" so that the spin basket sits too low, it rubs the outer tub and will destroy the machine. You should also check for the two ears on top of the basketdrive shaft for squareness. This is the part that the drive block sets onto and "couples" the spin basket to the basketdrive 285792. If one corner rounds off on it, it will strip the new drive block. 

Answered by AppliancePartsPros.com   |   Thursday, April 04, 2013

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