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Customer Questions and Answers for Whirlpool Direct Drive Washer Motor Coupling by Whirlpool

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    • Part Number: AP3963893
    • MFG Part Number: 285753A
    • Made by: Whirlpool
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For Whirlpool Whirlpool Direct Drive Washer Motor Coupling (Part Number: AP3963893)

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My washer sometimes does not spin during the drain cycle, but does kick into spin once empty. I can get it to spin by shutting it down or opening the lid and restarting. Is there some kind of clutch that needs attention or is my transmission on the way out.

Keith J for Model Number Whirlpool Ultimate Care II direct drive washer

ANSWER Keith, The unit will not go through the spin cycle until the unit has completely drained. This is called a neutral drain and by opening the lid or shutting unit off it will trigger the basket to spin. 

Answered by AppliancePartsPros.com   |   Tuesday, April 16, 2013

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