When I start the machine it fills with water but the drum does turn. The clock keeps going. When I put it on spin the water pump pumps but the drum don't turn.
Answer Hello David,
If the spin basket never turns you have either a bad motor control board, a bad motor, or a lost connection in the circuit. Check how drum rotates. If drum wobbles or won’t move, replace outer tub (containing faulty rear bearings). Check voltage at motor connectors when motor is energized. If low or no voltage, replace faulty motor control. If voltage ~ 120V, check motor resistance (when washer de-energized). If motor is OK, replace faulty motor control. Check voltage at motor connectors when motor is energized. If ~ 120V, check motor resistance (when washer de-energized). If motor faulty, replace faulty drum motor.
When we select any cycle, and press start..water will enter the number 1 tray then stop, then nothing else happens. The machine stays in that condition until I drain it.
You will want to check the door latch assembly to make sure that it is good. If the door is not latching properly then it will sit idle and possibly shut off.